We offer computing support for the Faculty of Science. We want to help you...
Stay connected
- Email client configuration for on-campus and off-campus email accounts
- Wireless connection for laptops and other mobile devices
- Nexus lab locations and scheduling information
- Mapping your R: drive and connecting remotely so you can work from anywhere
- Troubleshooting wired connections on campus
- Troubleshooting login problems (Nexus accounts, Office 365, WatIAM/Quest, etc.)
Get the content you want
- Help avoid spam
- Support for software and web resources (e.g. MS Office, library resources, Refworks, LEARN, adding funds to WatCard, printing)
Maintain the high performance you need
- Troubleshooting performance issues
- Support for malware detection and removal
Connect with resources
- Setup for meetings/defences (usually requested through departmental grad coordinator)
- Faculty member lab bookings
- Backups for faculty member research
- Flatbed scanner for student scanning
- Hardware configuration/hookup, upgrades, and troubleshooting assistance
News
Microsoft 365 Data Storage Changes - Information Sessions, Training, and Support
IST is providing Information Sessions and IT Professional Development (ITPD) training courses for employees through the Spring term to learn more about the Microsoft 365 storage and platform changes. Please visit the IST Events page and the ITPD course brochure for session links. You can also view our page, Microsoft 365 Data Storage Changes - Information Sessions, Training, and Support for more details about the topics, dates, and times offered.
Additional resources and support:
Please visit the M365 storage quotas and information page to learn more. If you would like assistance with managing your storage, please contact Science Computing or IST.
MathWorks (MATLAB) Account Passwords and New Account Degradation
Since May 18, 2025, MathWorks (MATLAB) is experiencing a degradation to some services, including preventing users from creating new MathWorks accounts and possible accounts being compromised due to a ransomware attack. Some users who have not signed in since October 11, 2024 will be unable to. MATLAB Online and MATLAB Mobile should be working for those who already have an account.
If you have a MathWorks (MATLAB) account with your University of Waterloo e-mail address, please login to WatIAM to change your password.
To learn more, you can check out the MathWorks status page.
Sensitivity Labels Coming to Microsoft 365
IST is enabling sensitivity labels to all employees with an A3 or higher license in our Microsoft 365 environment starting on May 12, 2025. Existing files will automatically be labelled as "Confidential". These labels will be enforced on files stored in SharePoint, Teams, Word, Excel, PowerPoint, OneDrive, and on emails sent through Outlook. Users without an employee A3 or higher license will not be able to apply sensitivity labels. However, they may still see the sensitivity label icon and description in the M365 applications. Please see IST's KB article for more details.
Learn more:
Understanding the different confidentiality classifications (policy 46)