Vulnerability notes and other best advice documents prepared on security issues will sometimes require the assistance of competent professionals as many issues are non-trivial.
If you are not able to address a security related problem, you should seek help from:
- Your faculty service desk,
- The IST Service Desk
- ResNet (support for students in residence).
If you still require assistance, please contact the Information Systems & Technology (IST) Security Operations Centre. You may also contact Information Security Services.
ISS service objective timelines
| Service | Service objective timeline | Notes |
|---|---|---|
| SSL Certificate (standard) | two working days | |
| SSL Certificate (new domain) | four working days | Depends on vetting time. |
| Host Vulnerability Scan | two working days | Self-service, on-demand scanning is available. Contact us for details. |
| Web Application Security Assessment | ten working days | Varies based on the complexity of the application. |
| Departmental Security Assessment | six weeks | Varies based on size of the department and the complexity of information processing. |
| Firewall policy change | one working day | May vary based on complexity of required change. Changes are not made on Fridays. |